Knowledgeable = protected!
The website and “112 Latvija” application were created in order to promote citizens' knowledge of correct action in various threats, improve citizens' knowledge of the single emergency call number 1 1 2, including communication with operational services, as well as provide an opportunity to receive information on the potential threat in a timely manner.
Website www.112.lv
The website shall contain:
- information on the correct handling of hazards;
- the operational services Safety Board in one place;
- information on the single emergency call number 1 1 2, including when to call but when not to call this number;
- informational materials are available (booklets, infographics, etc. useful materials);
- highlights of operational services.
Where necessary, a warning of potential hazards and the necessary action shall be placed on the website in an expeditious manner to mitigate the potential negative hazards.
112 Latvija application
The app contains:
- call the single emergency call number function;
- send detailed SMS function (sending a text message to phone number 1 1 2 is not a daily solution for quick notification of operational services. It promotes 1 1 2 accessibility for people with speech and hearing difficulties and for people without a SIM card issued by Latvian mobile operators);
- safety advice appropriate to seasonality and seasonality shall be considered;
- a brief informative test that can provide general advice on how to deal with the most common road accidents. Including video material on completing the agreed notification;
- in the case of potential hazards, emergency notifications shall be made available with information on correct action to mitigate the potential negative consequences of the hazard. Essential! For this feature to work, a citizen must be allowed to be sent to them by a smart device, and the Internet must be available.
You can download the 112 Latvija app from Google play and AppStore. It is suitable for use on smartphones with iOS and Android operating systems. The app is free, but according to the mobile operator rate you choose, you may be charged for using the Internet.
Website and application creation
The project “Single Contact Centre Platform for support to operational services and supply of public services” of measure 2.2.1.1 “Development of centralised ICT platforms of public Administration, Optimisation and Development of public Administration processes” of the operational Programme “Growth and Employment” of the European Regional Development Fund, specific support objective 2.2.1 “to ensure increase re-use of public data and efficient interaction between public administration and private sector” was implemented in the period from 25.08.2018 to 27.12.2023.
Within the framework of the project, the concept of the Single Contact Centre Platform solution, technical specifications for information systems and infrastructure solutions, upgrading of servers, networks and telephony solutions, development and implementation in operation of the Single Contact Centre Platform information system, website www.112.lv, “112 Latvija” iOS and Android applications, modernisation and adaptation of operational services business processes for operation with the Single Contact Centre Platform has been developed. The most complicated and complex phase of implementation of the solution – implementation of the information system progressed gradually, starting the use of the solution from the less congested regions – Latgale and Vidzeme – to Riga, where the most emergency applications are submitted.
The total cost of the project amounts to EUR 5 000 000, including: EUR 4 250 000 from the European Regional Development Fund and EUR 750 000 from the national budget. The developer of information technology solutions is SIA “Meditec”, while project management is ensured by the information Centre of the Ministry of the Interior.